Rakuten Restaurants
Redesigning the iPad console Japanese restaurants run their pickup orders on, for at-a-glance clarity.
- Role
- Staff Product Designer
- Team
- With the console's engineering team, across iPad, tablet and mobile web
- Timeline
- 2018
- Console redesign2019
- Problem
- Tapping an order accepted it, status was invisible, and group orders arrived as one flat list.
- Solution
- Status at a glance, previews before accepting, and group orders grouped by person.
- Results
20%
BeforeAfterShorter wait times for customers
60%
BeforeAfterFewer issues reported by restaurant owners
The pickup problem
Short lunch breaks, fast pickups expected. Yet tapping a new order accepted it, and nothing showed its status.
Group orders arrived as one flat list
Coworkers ordered together from the phone app. The console couldn't say whose was whose.
Three iterations
Expandable cards, then tabs, then what shipped: one view grouped by person, the host on top.
Status at a glance
Time tabs carry their counts. The pill is the item count: green is ready, orange is being prepared, gray is new.
One tap moves the order along
The stepper advances one step at a time, and the customer is notified at each.
The whole thing, running
An order moving through its three states, then a team order grouped by person.
Design for chaos, not calm
Real kitchens were louder than our tests, owners ran the day from a phone, and paper tickets still mattered.
Interactive prototype
The Takeout Console's orders, live in the page. Click around.
Password protected. Ask for access at [email protected]
